THIS IS AN ASSAULT AND BATTERY COMMITTED BY A LEWIS RESIDENT NAMED BREANNE BLACKWELL IN RANCHO CUCAMONGA.
MANAGEMENT REFUSED TO TAKE ANY ACTION DESPITE THE DISTRICT ATTORNEY CHARGING THESE OFFENSES AND POLICE SEARCHING FOR THE SUBJECTS LOCATION.
THE VICTIM IN THIS ASSULT WAS FORCED TO RELOCATE TO AVOID FURTHER INJURY.
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Alice is an elderly first-generation Filipino American living in an eighty-year-old apartment building. With the help of a friend to translate, she calls her property manager and reports that her lights keep flickering and sometimes the circuit breaker trips when she tries to use her microwave. He comments that he would have thought Alice would be used to that kind of thing given where she’s from and that she can’t expect too much given what she’s paying in rent. She sees the property manager with an electrician in the building several times in the next few weeks working on other maintenance requests on behalf of native English speakers who she knows were born in the United States. When the property manager comes to Alice’s unit with an electrician a month later, he says he had more important requests to deal with before hers. Alice may be able to raise claims based on national origin at the very least, and, potentially, race and ancestry depending on the facts under Section 12955(a).
After her landlord denies her request for an emotional support animal as a reasonable accommodation, Laura files a complaint with the California Civil Rights Department (CRD). After the landlord is informed of her complaint, he tells her that her lease will not be renewed. She may raise a claim under § 12955(f).
Amy is talking to a realtor friend Cynthia about plans for Amy’s townhouse. Cynthia tells Amy, “You really should think about selling, because I hear the apartment building across the street is going to start taking Section 8 tenants.” Amy hires Cynthia to sell her townhouse, from which Cynthia earns a commission. This violates Section 12955(h) because Cynthia is profiting by making low-income tenants seem undesirable. This is a practice known as “Blockbusting,” which was particularly widespread after World War II and which did tremendous damage to America’s cities.
Al and Amelia are looking into moving in together before they get married. Together they make $150,000.00 a year. They submit an application to rent a house and are told by the landlord that they do not meet income requirements. Coincidentally, Al speaks to his coworker Andrea who says she just got approved to move into the same house with her husband. Al knows that Andrea makes $150,000.00 and her husband raises their two kids. This would be an example of discrimination based on Section 12955(n), which states that you cannot evaluate people’s incomes differently based on whether they are married.
Tenants who believe they have been the victim of housing discrimination have two possible paths forward: an administrative complaint or a civil lawsuit. Regardless of which option they choose, it is important to create a paper trail and document the situation as much as possible. Providing the wrongdoer, or especially the wrongdoer’s supervisor (if applicable), with written complaints about the suspected discrimination or harassment would help support any claim in the future and might actually resolve the issue. Obtaining photos or videos of illegal behavior could also be immensely helpful, though one should be careful to ensure that no one is recorded without their knowledge, as that is illegal in California. Having witnesses willing to testify to seeing or hearing discriminatory or harassing behavior can also support a case that might otherwise just be a contest in believability between two parties.
It also is important to remember that time is of the essence. A person who has suffered discrimination must bring a lawsuit within two years under what is known as the statute of limitations. That two-year limit is paused if the tenant files a complaint for administrative relief.
On the subject of administrative relief, Californians may turn to the California Civil Rights Department (CRD) when they believe they have been subjected to discrimination. Complaints can be submitted online Once submitted, complaints are assigned to an investigator who reaches out to the parties and attempts to find a resolution. CRD can take cases to arbitration, but their most effective tools are often the mediation process.
For tenants who want to pursue money damages from the landlord, a civil lawsuit is probably more straightforward. This involves filing a complaint in civil court, usually with the help of a lawyer, and claiming damages beyond those owed from the landlord’s violation of FEHA. In most cases, landlords who have violated FEHA have probably also broken other laws. For example, landlords in violation of FEHA will almost certainly have interfered with their tenant’s peaceful use of their rental unit for its intended purpose, which breaches the covenant of quiet enjoyment discussed in a previous newsletter. And by breaking a law that protects tenants from harassment, landlords in violation of FEHA will have a hard time arguing they were not at least negligent in performing their work as landlords.
Whichever route a tenant takes, speaking with a tenant rights attorney is always a good idea to review options and make an informed decision about how best to proceed. .
If you or anyone you know works or did work at a Lewis community please read this complaint!
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MS. HELLER HAS FOUND HER WAY TO LEWIS AND PICKED UP A FEW BAD HABITS ALONG THE WAY. MS. HELLER IS A BLATANT VIOLATOR OF FAIR HOUSING RIGHTS AND WILL TAKE ADVANTAGE OF RESIDENTS AT EVERY TURN.
MS. ALLISON IS A AVID VIOLATOR OF TENANT AND STAFF RIGHTS. SHE ALSO SUPPORTS AND PROTECTS PARTIES WHO ARE CHARGED AND RESTRAINED FROM ABUSING WOMEN IN DOMESTIC VIOLENCE MATERS.
Hello,
ZERO STARS
I want to share my experience living in these apartments. The only reason I am leaving these apartments a 1-star is because of their Maintenance and Groundskeeping staff. Manny and the rest of the crew are the sole redeeming qualities of this complex.
However, my 3-year stay here has been tarnished by the apartment complex's towing policies. It appears they choose to single out residents for towing based on their personal preferences. Last night, my vehicle was nearly towed for the second time, and this practice is simply unfair. Residents who choose not to park their cars in the garage overnight for any reason should not have to worry about their vehicles being towed. But don't worry. For $150 a month, you can park your car in one of the MANY open spots without fear. We pay a premium for these "luxury" apartments; the $450 tow fee is ridiculous. This places a significant financial burden on residents, especially those on fixed incomes like me through VA disability.
Seeing such a great place affected by this issue is disheartening, but overall, each year has gotten worse. I hope my feedback leads to positive changes in the future.
ZERO STARS
I've lived at this complex for 3 years now and I can't express how frustrating it is to deal with a complex that truly does not care about its residents. Woke up to my car almost being towed because I didn't park it in the garage over night, this being the second time theyve attempted to tow my car (the first time being successful, $500 to get it out the next day.) I went to the office to ask for a corporate number to complain about the issue, as I had already tried to voice my concerns to our own staff with no follow through, I was told there was no corporate number. I went down to another Lewis leasing office down the street and was given a direct number to someone who handles complaints such as mine. After contacting the number my call was returned almost immediately. Not only is it outrageous to tow your own residents cars, but to refuse to give out a customer service contact number is extremely disappointing given the amount we pay per month for a "luxury" living situation. Broken amenities, inactive locks for gates, a front desk staff that often doesn't come in until 30min after opening, parking my car across the street and having to cross, alone, at night, does not feel luxury. If it weren't for the maintenance staff I would give 0 stars.
Zero stars if i could. My family and i leased a unit here back in December, to move in at the end of February, got approved, left the deposit, everything was good until i stoped by in February and Riley (leasing) tells me that now that im here she had to give me a heads up about my unit, the person that was currently living there had not put in their move out notice yet. So they leased us a unit that they weren't even sure was going to be empty yet. I got super worried and started trying to figure out some back up options, every time i would reach out concerned about my unit because the move in date was getting closer, she would just tell me not to worry about it. 3 DAYS before my move in date, my entire house is packed up, ready to move and i get a call from Jessica (leasing "manager") and she says "im calling because unfortunately we're going to have to cancel your reservation, the current tenants haven't moved out" ... she canceled on us like if she was canceling a restaurant reservation. Are you serious? Where is the professionalism? She sounded like a 15 year old canceling a nail appointment. And on top of that she said we weren't getting our 3 application fees back. Funny. I called corporate and was finally able to get some help. Out of this office, Sandy (community manager) was the only one that actually helped me and refunded me every single penny. But the bad experience cannot be reversed and unfortunately i will never recommend this community to anyone. We lost over a week at work, we lost money because we had to desperately apply to a hundred different places to be able to find a home in 3 DAYS, we lost our moving company reservation/deposit, etc.
The leasing girl never even reached out to apologize about the situation but she was quick to tell us not to worry about it whenever we would call concerned. They basically ran away from the situation. So unprofessional.
Sandy,
If you consider going "above and beyond" the following: GASLIGHTING and disrespecting your tenants who pay their bills on time, neglecting your tenants safety and providing your tenants with substandard service and unsatisfactory living conditions, then yes you and your staff are definitely going above and beyond. Don't forget I not only have witnesses to the poor treatment and the unprofessional and despicable conduct of you [Sandy] and the rest of the staff (Riley, Jasmine, & Kate) at The Enclave, but also other tenants have had the same experience. People are moving out in droves. Some choose to wait until their leases are up and put up with your foolishness until then, but I refused to do that. I don't believe in paying top dollar for trash accommodations, nor will I pay money to be mistreated. Let's not forget that I kept an extensive paper trail. I have every single email correspondence I sent to you and your staff about the issues at The Enclave. By the way, I have never lived in a Townhome community this horrid and yes, I found a Townhome much nicer. Brand new, in fact. It was clear The Enclave was NOT "luxury" from the day we moved in. I was at a disadvantage because COVID-19 prevented us from touring in person. The virtual tour of the facility was not representative of reality. I hope more people start rating Lewis Management Corp properties, (including The Enclave) and its staff appropriately. The high number of positive reviews are deceptive. People reading the reviews do not know that tenants are being bribed with free rent and $500 gift cards to submit positive surveys and post positive reviews. Neither free rent nor $500 is an incentive to be dishonest, at least not for me. I've always ignored those notices because I didn't have anything good to say about the property. I decided to speak up now because The Enclave and Lewis Management Corp are misleading consumers and discriminating against some. It is not acceptable and there are laws against both. I usually delete the survey notices but happened to still have one from November/December 2022 in my inbox so I am attaching it here. I think it is vitally important that future potential tenants are informed. The Enclave at Homecoming Terre Vista is not what it purports to be. Consumers have a right to the facts and transparency.
I lived here before in 2018 and had an awesome experience. I moved back to the Enclave in September 2021, and staying there this time was a horrible experience.
First off, it is no longer a luxury building. The day I received the keys, I realized the carpet was filthy and needed to be replaced...You would think due to Covid, they would have replaced the carpet, not to mention, it also looked dingy and old. I informed the leasing office that the carpet was filthy and needed to be replaced...the maintenance guy agreed, but yet, they opted to only clean the carpet, then charged me for the jacked up carpet at the end of my lease.
Second, there was always dog crap outside my unit. However, I did not have a dog. Maintenance would leave the dog crap out on the grounds indefinitely until it dried up. I informed maintenance on several occasions about the dog crap whenever I would see it. Only to be told they were short on maintenance staff...Of course that was no reason to leave fresh dog crap on the grounds.
Third, two months before my lease was to expire, the leasing agent, Riley Heller began pressuring me to tell her whether or not I would renew my lease. Clearly, I was aware I would need to do so within 30 days of the date my lease was to expire. Nonetheless, Riley continued to harass me, which I felt was foul and actually in violation of my rights. Riley called me, pressuring me, on numerous occasions, asking me whether or not I planned to renew. Well, I gave notice to vacate 31 days before the end of my lease, which was clearly within my right.
Additionally, the landscapers blew leaves on the porch/patio weekly. It was the most ridiculous thing. Like why even bother to pretend to blow the leaves away, if you are only going to blow them right back onto tenants' patios? And yes, I actually saw this foolishness occur on my Ring Doorbell.
Lewis Management should be ashamed of themselves, claiming the building is luxury, when clearly the building has gone to crap. Yet, they continue to charge astronomical rents. They also refuse to replace the beat-up old appliances. My refrigerator door looked as if someone pulled it across concrete, as it had excessive scratches on it when I received the keys to move in.
Living here this time was a horrible experience. I will never rent from Lewis Management ever again and I will never recommend them. Please teach your leasing agents to back off tenants who do not cause problems and pay their rent on time. No one appreciates being pressured by an over-bearing leasing agent who lacks people skills.
I have lived here for now going 4 years. The lack of management and professionalism is gross. They will say something and do the opposite. I have had work orders not fulfilled in the last minute. They have back track on promises made to me since day 1. The day I moved in the carpets were not stapled correctly to this day it's the same. I had cockroaches 2 days after moving in I had to get them to spray after complaining. Thank God they didn't come back. The Management staff change like you change your socks. I was promised paint and new carpets after my 3 year. I followed a few weeks later since the call that I was going to get to schedule never was followed up on. Guess what the person I spoke was gone...that was like the 3rd time. Just today I had an appointment for my carpets to be cleaned I had scheduled this for the last 3 weeks last minute Front Office: oh the vendor canceled this is after they told me I had to wait for noon to give them time since it was for anywhere between 9 am and 12 pm So at 12:07 pm I call and person at the leasing office tells me oh I was going to call you just now they just called me they can't make it...after I moved all my furniture. Last week I had the apartment painted the vendor told me no one told him anything until I called 10 minutes earlier and he stated your lucky I was here painting another apartment or no one would came today! Again I scheduled this 3 weeks ago and moving Furniture the night before! I am a single dad I only have my days off for them to do stuff to the apartment when I'm off since my kids are under age. I have complained and nothing they give you a look like your crazy and don't do anything. On top of this after 4 years now they stated that I still couldn't get my double deposit after someone told me at the leasing office that I could get half of it back and then they come back oh you have damage to the apartment oh that's news to me. If you want an apartment complex to treat you like a 2nd rate renter and pay top dollar this is the place. Just get ready to be lied too. I will be complaining to Corporate enough is enough. I have attached the carpets that have been loose since day one.
RESIDENT ADAM MICHAEL KEIFER LIVING AT THE ENCLAVE HARASSING RESIDENTS
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